Privacy policy

I. Introduction

When you use Fast & Fourrière, you entrust us with your personal data. We are committed to honouring that trust, and we start by helping you understand our privacy practices.

This statement describes the personal data we collect, how we use and share it, and the choices you have in this respect. Fast & Fourrière acts as a processor of personal data. This policy supplements the general terms of use.

II. Scope

This statement applies to users of the Fast & Fourrière services, including any user of the Fast & Fourrière apps, website, features or other services.

It informs users of the measures taken to protect personal data, in accordance with European Regulation 2016/679 on data protection (the “GDPR”) and any regulation that may replace it.

III. Data controller and transfers

For data processed in the Fast & Fourrière apps, the data controller is the client local authority or organisation. Modulotech Group, publisher of Fast & Fourrière, acts as processor of this data, within the European Economic Area. No data is processed, collected or stored on Fast & Fourrière’s own initiative.

For requests sent through the contact form on this website, Modulotech Group is the data controller (see section IV.F).

IV. Data collection and use

A. Data collected by Fast & Fourrière

• the service number of the law enforcement agent issuing the ticket;
• the vehicle registration plate;
• photos of the vehicle;
• offenders’ data in the case of a “chargé restitué” (vehicle returned to its owner after being loaded onto the tow truck);
• data created while using the services, such as app usage and device data;
• information provided by the user.

B. Use of personal data

Fast & Fourrière uses personal data to provide users with reliable services. Fast & Fourrière does not sell or share users’ personal data with third parties. The data is used to:

• create and update accounts;
• create missions;
• export mission information, in particular in Excel format;
• operate the services, including troubleshooting, analysis, testing and activity reports;
• respond to legal proceedings and legal requirements, in particular to handle complaints or disputes, or to respond to a request from an authority, including law enforcement.

C. Cookies and third-party technologies

A cookie is a small text file stored on your computer, smartphone or any other device when you visit a website. It allows the website to remember information, such as your preferences, for as long as it remains valid.

On this website, no audience measurement or advertising cookies are set. Videos are only loaded at your request, from the youtube-nocookie.com service.

In the web application, a temporary cookie checks that your browser accepts cookies; it contains no personal data and is deleted when you close your browser. When you log in, cookies store your session information and your display preferences. The login cookie lasts two days and is deleted when you log out.

You can set your browser to accept or refuse cookies at any time: see its help section. To find out more (in French): cnil.fr.

D. Data sharing and disclosure

Some services require us to share data with other users or at their request. Fast & Fourrière may share personal data:

• with the ordering party, within the limits set by the user;
• for legal reasons or in the event of a dispute, where required by law, regulation, legal proceedings or a government request, or for security reasons: with authorities, government bodies or third parties, in order to enforce our terms of service, protect the rights or property of Fast & Fourrière or third parties, or handle a complaint.

E. Data retention and deletion

Data is kept for as long as necessary for the purposes described above, for periods that vary according to the type of data, the category of user and the purpose.

Unless otherwise required by law or regulation, the user’s personal data is kept for as long as the application is actually used, then for a maximum of three years from the user’s last login. If the right to object is exercised, the data may be archived for the applicable limitation period for criminal proceedings (“prescription de l’action publique”).

F. Website contact form

The information entered in the contact form (first name, last name, local authority or organisation, city, email, phone, message) is processed by Modulotech Group to respond to your request and to present Fast & Fourrière to you. It is stored in our customer relationship management tool, is neither sold nor transferred to third parties, and is kept for three years from our last exchange.

V. Rights and contact

In accordance with the GDPR, you have the right to access, rectify and erase your data, to object to its processing and to restrict its processing. App users can update their information in the “Mon compte” (My account) section.

For any request, write to us at protectiondesdonnees@modulotech.fr, providing proof of your identity. We will reply within the time limits set by the regulations. You may also lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL, the French data protection authority).

VI. Changes to the privacy policy

Fast & Fourrière may amend this policy in line with changes in legislation, in its business or in its services. Any substantial change requiring express consent will be notified to users, by any means, within a reasonable period before it takes effect.

VII. Governing law and jurisdiction

This policy is governed by French law. Any dispute relating to its application falls within the jurisdiction of the Tribunal judiciaire de Paris (Paris Judicial Court), subject to mandatory statutory provisions.

VIII. Partial invalidity

If any provision of this policy is declared null, unlawful or unenforceable, the other provisions will remain in full force. A new clause may be drafted to restore the common intention of the parties, in compliance with applicable law.

IX. No waiver

Unless otherwise stipulated, no tolerance, inaction or delay by Fast & Fourrière in exercising any of its rights shall constitute a waiver of that right, which remains in full force.

X. Updates

We may update this statement. In the event of a significant change, we will inform users through the app or by any other means, for example by email. Use of the services after an update constitutes acceptance of the new statement, to the extent permitted by law.